So I'm a little confused when I receive nothing but two replacement brushes in the mail. I won't nit pick over the lack of the extra I was PROMISED but I thought the bottles damaged the brushes soooooooo.....well here's my email and their response:
Sent: Tuesday, May 15, 2012 12:48 PM
To: Julep Maven
Subject: RE: Julep Maven Inquiry
Hi Shelly,
I'm not one to make a big deal out of things but I was a little bit confused when I received replacement brushes and only replacement brushes. Your previous email says the bottles were what damaged the brush so I don't really understand how replacement brushes are going to fair any better. I was promised something extra for the delay and inconvenience, but I wouldn't even have mentioned that if I had received replacement polishes as stated in your email. I know this kind of hiccup is a spendy thing, but these brushes are so bad I could barely swatch with them for my preview post for my readers. I'm just wondering what happened. Thank you so much.
Candice
I'm not one to make a big deal out of things but I was a little bit confused when I received replacement brushes and only replacement brushes. Your previous email says the bottles were what damaged the brush so I don't really understand how replacement brushes are going to fair any better. I was promised something extra for the delay and inconvenience, but I wouldn't even have mentioned that if I had received replacement polishes as stated in your email. I know this kind of hiccup is a spendy thing, but these brushes are so bad I could barely swatch with them for my preview post for my readers. I'm just wondering what happened. Thank you so much.
Candice
Hi Candice,
I
sincerely apologize for any confusion. After further research, we have
determined the problem was with just the brushes (the bristles of the
defective brushes
were missing the nylon coating that protects against fraying). We have
found the depth of the bottle ultimately did not cause the brushes to
fray. Please let me know if the replacement brushes do not solve this
problem. Again, we apologize for any frustrations.
Shelly Neighbors
Julep Maven Team
1.877.651.3292
PO Box 19523 | Seattle WA | 98109 | julep.com
Well wow - way to let us know for one and way to back out on what you promised. THEN they also had a technical glitch which made it so that you couldn't see a confirmation for the box switch. My friend did a box switch but everyone was assured the switches WERE recorded and everything would be sent out. So when my friend not only didn't receive her usual box but the box without polish she was a little shocked. She calls in and they tell her they will send her a shipping label but take out 6.00 for shipping for MAY box! They are charging her for their mistake and she can't even get the April box!!!! They are continuing to expand with non-polish products which makes me nervous as well. At any rate I'm finished. Later Julep.
Situations like this is exactly why I never joined. Sorry you're having to deal with all of this.
ReplyDeleteThat's too bad this happened to you. Going back on their word seems to be a big issue with them. You might or might not know that I cancelled my membership because the polish doesn't wear well on me, but I've been thinking of signing up again.... I won't, now. They're going to back themselves right out of business if they don't clean up their act. :(
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